Who We Are
Flexible. Personalised. Customised logistics solutions tailor made to your requirements.
Roadworld Clearing & Forwarding are not simply about moving your cargo from one point to another. Rather we're about providing outstanding service and building long term relationships and partnerships with our customers.
In a dynamic market, Roadworld Clearing & Forwarding is an independent logistics agent who will manage your consignment throughout the supply chain, ensuring a seamless process from start to finish.
An extremely diverse client base and years of experience in the complex world of freight forwarding means we are able to navigate every step of the process. From project management to logistics integration, clearing services and documentation management, our in-depth knowledge of the shipping industry allows us to fulfil all your shipping requirements seamlessly.
We regard transport, shipping, clearing and forwarding as individual and vital links in the chain of distribution. It is our deep understanding of each link - at every stage of the process - that ensures the success and productivity of our customers.
For us, the key is an integrated and holistic logistics offering consisting of bespoke solutions including import and export freight, customs clearance as well as local and international logistics without any hidden costs. Rather than simply offering a mere clearing and forwarding service, we aim to become trusted business partners to clients. As such we spend time understanding the unique needs of each customer as well as their business and the industry in which they operate.
Get in touch with us to find out more.
Neil Fusedale (Managing Director) and his team.
We pride ourselves on providing exceptional and personalised customer service, creating true partnerships which enable our customers to grow their businesses.
How we ensure the best possible service:
* Continually investing in the latest processes, procedures, training and technology
* Avoiding documentation errors - there is no room for mistakes in the international freight forwarding industry
* Quality services. We understand the cost impact of service failure
* Carefully selected global and local partners who are constantly evaluated
* Accurate and real-time tracking
* Updated shipment status reports sent to clients every Monday, Wednesday and Friday
* Access to senior decision makers 24/7
* Rapid decision making
ACTING IN THE CLIENT’S BEST INTEREST
Red-Lined has developed a great partnership with Roadworld over the past five years during which time we have tasked them with handling all our import and export requirements.
Not only is the team accessible and reliable but it operates with the customer’s best interests in mind. The company has the expertise to deliver efficient logistics solutions within the deadlines provided. We have been particularly reliant on Roadworld as far as our logistics needs for the Dakar Rally are concerned. I have no hesitation in highly recommending Roadworld’s services.
Terence Marsh, Owner, Red-Lined
A HIGHLY PROFESSIONAL SERVICE
Having worked with Roadworld since 2012 I can confidently say that the company offers a highly professional service. The company’s strength is in building personal relationships with its customers. The team have taken the time to understand our business and its needs. We have appreciated their open communication channels, the transparent manner in which they conduct business, and generally reliable estimated time of arrivals which means we are able to use these dates to make commitments to our customers.
It is very reassuring to have Roadworld’s expertise on hand, particularly in the case of emergency orders when we need to quickly reach an agreement with our customers in terms of whether or not to airfreight stock. The Roadworld team always provide a quote quickly and efficiently which allows us to notify our customers about whether or not we’re able to meet their requirements.
I have no hesitation in highly recommending Roadworld.
Brendyn Meyer, CEO, Swan Electric (Pty) Ltd
NO UNEXPECTED COSTS
MHE Consultants has been working with Roadworld for close to a decade. At the beginning of our journey they took the time to understand our business and our industry which means they have a unique understanding of the challenges we face. Their offering is tailor-made for our business, and takes into account our budget, delivery time pressures and payment terms. Roadworld’s clear and transparent costing allows us to correctly budget freight costs – and without any unexpected surprises.
The Roadworld team have consistently managed to get deliveries completed within the allocated deadline. Their small but committed team consists of individuals with significant industry expertise. We’re always able to talk to the right people and to get information quickly and efficiently. I have consistently recommended Roadworld to colleagues and peers and will certainly continue to do so.
Michael Clayton, Managing Director, MHE Consultants
PREPARED TO GO THE EXTRA MILE
Acushnet South Africa has been working with Roadworld since September 2007. Without question their strengths are their in-depth knowledge of customs procedures and requirements; highly knowledgeable staff; quick turnaround times on queries and enquiries; and flexibility.
One of the things we value most highly is the easy access we have to senior personnel and the fact that they are prepared to go the extra mile when necessary. An example of this is when they sent a staff member to Durban to oversee an inspection of a shoe shipment that was held by customs, to ensure that there would be no theft.
I have no hesitation in recommending Roadworld.
Clifford Cox, Financial Director, Acushnet South Africa (Pty) Ltd
A TRUE PARTNERSHIP
I started my own business at the end of 2016 and on the recommendation of one of their existing pharma company clients, decided on Roadword as my freight forwarding partner. At the time I did not realise that this would be exactly what I would be getting – a partner. Roadworld is a company that understands the value of service and the contribution that make toward the success of my business.
I have high expectations in term of service delivery, primarily due to the fact that timelines for stock delivery is usually tight. Roadworld, however, has always stepped up to the plate and consistently managed to meet the needs of my business.
There have been numerous examples over the years when the Roadworld team has gone ‘above and beyond’ what has been required of them. During the Covid-19 crisis, for example, we have encountered unusual problems regarding clearance of my consignment with Port Health authorities. During this very frustrating process Neil and his team worked tirelessly with me to get my stock released.
Part of the reason for Roadworld’s success is the hands-on approach of Neil and Claudia. At the very heart of their company’s DNA is their belief that if my company is successful, then so too will they be successful. This is, when all is said and done, a true partnership.
Ebeth Smit, General Manager, CS Health (Pty) Ltd
INTEGRAL TO OUR OPERATIONS AND A VALUED BUSINESS PARTNER
Epik Trading was introduced to Roadworld at the beginning of 2019. We were new to importing and received invaluable guidance and advice from the Roadworld team. Not only was this of great assistance in navigating what was a novel landscape for us at the time, but, importantly, has ended up saving us significant money as a direct result of their expert guidance and wise counsel.
Every consignment managed by Roadworld has been dealt with professionally and entirely trouble free. The goods have arrived when promised and have cleared customs’ formalities smoothly. Neil, Claudia and Nadia are always extremely responsive to our enquiries and consistently provide the best advice.
We certainly regard Roadworld as integral to our operations and as a valued business partner offering a personal, caring touch. As such, I have no hesitation in recommending them to anyone looking for a highly professional, experienced, knowledgeable, responsive and trouble free clearing and forwarding agent.
Richard Pike, MD and owner, Epik Trading
REASONABLY PRICED RATES AND EXCELLENT SERVICE
Solar Man has been working with Roadworld for the past four years and during that time they have impressed us with their reasonably priced rates, excellent service and friendly and knowledgeable staff. We have been particularly appreciative of their assistance during the 2020 lockdown when they went the extra mile to ensure that the necessary goods arrived safely. I have no hesitation in recommending the Roadworld team to any organisation requiring efficient freight logistics.
Alushka van Heerden, Owner, Solar Man
Roadworld has been providing clearing and forwarding services to Micron Engineering since 2011. We have found their customer service to be exceptional. Without exception, their international agents are professional and highly efficient in dealing with our suppliers abroad. As a result, we have no hesitation in recommending the company for any import and export requirements.
Mark Tucker MD, Micron Engineering
EXCEPTIONAL AND PERSONALISED CUSTOMER SERVICE
Roadworld has been the company’s clearing and forwarding agent since 2005. The company provides an exceptional and personalised customer service. Roadworld’s service team are proactive in terms of ensuring that the import process is seamless and that all issues are dealt with immediately and professionally.